Refund policy

Dovella Beauty Return Policy

Returns & Exchanges

 

At Dovella Beauty, each order is carefully prepared to ensure quality, safety, and freshness. Because our products are personal care items, we maintain a strict but fair return policy that protects product integrity for every customer.

Eligibility for Returns

We accept returns when the following conditions are met:

• Items are unused, unopened, and in original condition
• The return request is made within 7 days of delivery
• All original seals and packaging remain intact

For hygiene and safety reasons, opened or used products cannot be returned.

How to Request a Return

To request a return, please email dovellabeauty@gmail.com within 7 days of receiving your order and include:

• Your order number
• Clear photos of the product(s)
• Reason for return

If your return is approved, we will provide return instructions.

Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a tracked shipping method
• Dovella Beauty is not responsible for lost return packages

Refunds

Once your return is received and inspected:

• Refunds will be issued to the original payment method
• Please allow 5–10 business days for processing
• Original shipping fees are non-refundable

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve it promptly.

“Our policies are designed to ensure every Dovella Beauty product reaches you fresh, safe, and thoughtfully prepared.”